A Different Take on AI
Customer Focused
By EvnTec, a managed service provider in Evanston, WY and a CyberWyoming member
Ever called a company and had to deal with an AI assistant? If you didn’t love it, you’re not on your own. A recent survey found that 64% of customers would rather not deal with AI in customer service, and 53% would switch to a competitor that didn’t use AI.
Are you guilty of using AI assistants for your customers?
While AI can bring countless benefits like faster responses and cost savings, it’s clear that customers are not fully on board yet. Many worry that AI will make it harder to reach a real person, which is a big deal for those needing personalized help. They also worry about AI giving wrong information and handling their data securely.
So, what's the takeaway?
AI can definitely help your business, but it’s all about balance. Make sure your AI systems are designed to assist, not frustrate. For instance, AI chatbots should clearly tell customers they can be connected to a human if needed. This builds trust and ensures a smooth experience.
AI bots can handle routine queries efficiently, freeing up your human agents for more complex issues. This is great for productivity. But remember, customers still value the personal touch.
Incorporate AI thoughtfully, and let your customers know they’re always just a step away from speaking to a real person. This way, you can enjoy the best of both worlds – efficient service and happy customers.
If you’re not quite ready for AI customer service yet, there are lots of other ways you can adopt AI in your business to speed up processes and boost productivity, all without annoying your customers. We can help you explore this, Contact us at https://www.evntec.com/.
This blog is based on the following article.
https://www.techradar.com/computing/artificial-intelligence/survey-finds-most-people-would-rather-switch-companies-than-deal-with-ai-customer-service
