The Progression of a Company that Strives for Excellence

CHEYENNE – Language I/O, the first VC-funded, fully SaaS company in the state of Wyoming and the first to achieve ISO27001 certification – a data security standard – has joined efforts with CyberWyoming to support other small companies to take that first step toward security and data privacy.

In 2020, Language I/O became ISO27001:2013 certified, proving that small Wyoming businesses can compete internationally.  At the time, Language I/O employed 15 people.  Through this process, the company was able to reduce client sales negotiations to one fourth of the time. Since 2020, the company has maintained that certification year over year and now employs 55 employees.

Language I/O provides SaaS technology that enables monolingual support teams to chat and email their customers in any language. The company also provides a multilingual chatbot and knowledge base translation solution. Touting machine translation support for more than 150 languages, Language I/O boasts customer such as LinkedIn, Shutterstock, NBCU and Expedia.

“While there are other real-time translation solutions out there, none that are enterprise-ready are also zero trace like the Language I/O solution,” said CEO Heather Morgan Shoemaker. “Our platform that provides the most accurate, real-time translation solution for businesses is powered by our proprietary machine learning models that improve translation quality automatically.”

Cybersecurity and data privacy are important in support situations because there is a good possibility that personal information is transferred in support chats and emails.  Thus, ensuring data privacy in Language I/O’s operations and products was critical to its long-term growth. 

After establishing a security culture, Language I/O decided to invest in a new head of security and IT, Bill Hastings, of Lander Wyoming. Bill brings 23 years of experience in cyber security and IT to Language I/O.

“The benefits for a company, especially a SaaS company when it comes to defining a security posture that shows the world you are serious about security, extends far beyond what can be achieved without it,” said Hastings.

In August 2023, Language I/O’s continuous improvement efforts paid off as they were awarded $8 million in venture capital funding to reach their dreams of a higher level of artificial intelligence in their products. Three million of that came from the State of Wyoming’s, newly formed VC fund and Language I/O was the first company they invested in. To date, Language I/O has raised $22.7M in funding.

“Security risk management is a foundational element of business growth.  Learning to manage your cybersecurity risks can give your company a real competitive advantage, as Language I/O has proven,” said Laura Baker, Executive Director of CyberWyoming and Administrator of Wyoming’s Cybersecurity Competition for Small Businesses.  Baker added that she is extremely excited about Language I/O’s success!

Language I/O became a CyberWyoming Founding Member to support other businesses in their security journey and to help promote Wyoming’s Cybersecurity Competition for Small Businesses.

“The Made Safe in Wyoming program continues to prove that there is value to cybersecurity in a company’s security efforts,” said Hastings.

ABOUT THE COMPETITION

Photo from PxHere

The 2023 Competition was made possible by our members and sponsors: Campbell County Health, Capitol Communications, Casper College, Cheyenne State Bank, CPU IT, DigeTekS, EvnTec, Factory IT, First Federal Bank & Trust, Gannett Peak Technical Services, Gula Tech Foundation, HUB International, IECA, K2 Technologies, PDS, Rocky Mountain Cybersecurity, Sweetwater Technology Services, TEAM, Wyoming Manufacturing Works.  In 2024, Language I/O will join these companies.

To register early for the Feb 1 start date of the 2024 Cybersecurity Competition for Small Businesses visit https://www.cyberwyoming.org/competition.  Those that register before Oct 31 will receive a bag of cookies from the Golden Prairie Bakery in Laramie.

The competition was developed by CyberWyoming in 2018 to encourage Wyoming small businesses to meet best practices in cybersecurity through a home-grown program called Made Safe in Wyoming™.  The competition has gained national and international attention being the only of its kind and in February of 2022, winning a Gula Tech Foundation Award to expand its program in 2023.

About CyberWyoming: Founded in 2017, CyberWyoming, a 501(c)6 nonprofit, promotes the cybersecurity welfare and prosperity of the Wyoming business community including hands-on, high-touch education of small business stakeholders and technical registered apprenticeship.

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